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Why AI Agents Are Now the MVP of Customer Experience
Today’s customers want fast, frictionless, and personalized service without waiting on hold or repeating themselves across channels. As a...
Forrest Katzer
Jul 152 min read
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The Future of Contact Centers, Why Proactive, Personalized CX Is the New Standard
As a trusted advisor, I work with companies every day who are trying to cut through the noise and find the right tools to better serve...
Forrest Katzer
Jun 242 min read
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Future-Proof Your Tech: Why Small Businesses Should Hire a Technology Consultant.
In today's breakneck tech race, where yesterday's innovation is today's antique, small businesses (SMBs) are left standing at a dizzying...
Forrest Katzer
Feb 281 min read
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